5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing excellent control processes.
Safety guard companies are unlike any seller that a property manager usually hires. If you hire a painter, you can see whether or not they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your guards. In most instances they probably are, but it’s crucial to employ a system of verification and quality control to ensure that problems connected with the lack of performing these tasks don’t start to occur.
In this article we will discuss five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your ideal keyholding company london.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and inquire does it seem adequate.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb way to display whether the guard is a good match for your property is to conduct a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation will tell you a lot on what to expect from this shield and it provides you an opportunity to request a different shield if you think that it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• How long is each new officer trained?
• How long can the security company double lender? (Double banks is the procedure for experiencing a seasoned guard working in the same time as the new guard.)
Determine the answer to each of the questions and be certain that they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to operate in your property.
Protect supervision is one of the main factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work is not significant and they start to see themselves as less of a part of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your property. These tracking systems allow the security guard company to track the log and time the activity of the guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the security guard provider provides a way of earning certain that each guard is safe and alert. By having guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security while you are not there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure that the adviser is not actually a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.